[DOWNLOAD] "Fault Solutions 365" by Matthew Taylor # Book PDF Kindle ePub Free

eBook details

Title: Fault Solutions 365
Author : Matthew Taylor
Release Date : January 03, 2012
Genre: Engineering,Books,Professional & Technical,
Pages : * pages
Size : 10165 KB

Description

Fault Solutions 365 is the Telecom Support Division of Ansaback. We support more than 100 Telecoms companies in the UK by providing 24/7 call handling across more than 20 different products.

We have more than 190 agents handling 1st line support calls for fixed line, mobile, VoIP, SIP, Broadband and many other products. We have also recently started supporting NGN and hosted telephony products.

We also support some customers MVNO services helping to provide mobile support, mobile billing support as well as handling all lost/stolen mobile enquiries.

Most of our telecoms clients also like to use us as part of their Business Continuity Plan and we work with them closely to implement this.